Privacy Policy

Welcome to SurfSimple WiFi. Your privacy is very important to us. This Privacy Policy explains how we handle your information.

1. No Data Collection

SurfSimple does not collect, store, or sell any personal data. We do not keep records of browsing history, device details, or phone numbers used for access.

2. Payment Handling

Payments are processed securely through third-party providers such as M-Pesa. SurfSimple does not store your payment details. Any information you enter during payment is handled by the payment provider’s system, not ours.

3. Voucher Usage

Voucher numbers are generated for access time only. We do not attach these vouchers to personal identity, and they expire after use.

4. Network Logs

Our WiFi equipment (managed by TP-Link Omada) may keep technical logs such as MAC addresses, session times, and bandwidth usage. These are system-level logs required for connection management and are not used by SurfSimple for profiling or marketing.

5. Third-Party Services

SurfSimple is not responsible for the privacy practices of third-party services such as:

• Safaricom M-Pesa (mobile money)
• SMS delivery providers
• TP-Link Omada cloud services

6. Exemptions and Liability

SurfSimple is exempt from liability for:

• Any data handled by third-party providers (e.g., payment processors, SMS gateways, Omada logs).
• Any interception or monitoring beyond our control by ISPs or government regulators.
• User misuse of the network or sharing of voucher codes.
• Accidental exposure caused by devices infected with malware or unsafe browsing habits.

7. Policy Updates

This policy may be updated occasionally. The latest version will always be available on this page.

Effective Date: September 2025